adesso Blog

The increasing energy consumption in IT is a major challenge for insurers. With the Green Software Workshops from adesso, we support you in initiating a sustainable IT transformation. From energy-efficient programming to the use of renewable energies – our workshops provide practical approaches and tools for reducing the ecological footprint and lowering operating costs. In my blog post, I present our Green Software Workshops in more detail.

The customer service of the future in the insurance industry will be based on fast, seamless and personalised interactions. Thanks to digitalisation and AI, insurers will be able to support their customers around the clock and across all channels. In our blog post, we show how automated processing and proactive communication can optimise the service experience to meet the increasing demands of customers.

The increase in the contribution assessment ceiling from 2025 will change the company pension system. The pension reform raises many questions – including ‘What impact will this change have on the company pension system?’ and ‘What challenges will arise for companies, employees, insurers and pension providers?’ In our blog post, I highlight the many implications and suggest possible solutions.

Insurers are also modernising with cloud providers such as Amazon, Microsoft and Google. Global usage has increased thirteenfold since 2010. By 2025, revenues are expected to grow by 20 per cent to US$825 billion. In Germany, growth is estimated at 20 per cent. The use of cloud environments is standard, 'cloud first'. What are the challenges facing companies and how can they be tackled effectively?

AI has been the megatrend of recent years. No company, no trade fair, no provider can do without this magic word. And yet, when it comes to insurance companies, I see a clear reluctance to use these methods in practice. In my blog post, I show how TrustworthyAI makes the use of artificial intelligence in the insurance industry safe and efficient.

The first two parts of my blog post dealt with the general opportunities and challenges of AI, specific applications of generative AI and AI in the various phases of the customer journey. In the third and final part, I take a closer look at the future developments of AI in the insurance sector.

Imagine an insurance company decides to modernise its entire IT landscape. The technology is ready, the plans are drawn up, and yet the project encounters unexpected obstacles. The reason? No, not the poor preparation phase this time. The human factor. In this blog post, I highlight the human aspects of IT transformations in the German insurance industry and show why they often mean the difference between success and failure.

When it comes to the topic of artificial intelligence (AI), large portions of the population remain sceptical and various worst-case scenarios are widespread. In my blog post, I will dispel these preconceptions and show how AI is already being used successfully today.